Author: huntgrav

“I don’t really need a website. I get all my work from Facebook and referrals.” We hear some version of that every month from roofers, groomers, pool guys and handymen around Sherman and Denison. So here’s our honest take on the Facebook page vs website question for a service business: you probably want both, but only one of them works for you when a stranger goes looking.

And if the phone is ringing, why change anything? Because you can’t see the calls you never got.

Facebook page vs website: what each one does for a service business

Facebook is good at keeping you in front of people who already know you. Past customers, neighbors, the friend from church who shares your posts. Photos of a finished job, a quick note that you’ve got an opening Thursday. For that, it’s fine, and it’s free.

It’s weak at the moment that matters most, when someone who has never heard of you needs the service you sell. Type “pest control Sherman TX” into Google and look at what comes back. You’ll see the map results, which come from Google Business Profiles, and then websites. A Facebook page turns up now and then, usually well down the page.

You also don’t own the page. Meta decides who sees your posts, what the page looks like and which features exist next year. Most owners who post regularly have watched their reach shrink without changing a thing. And if the account gets hacked or locked, there’s nobody local to call.

Then there’s the practical stuff a page just can’t do well: a separate page for each service, a list of the towns you cover, a quote form that lands in your inbox, answers to the questions customers ask before they call. A website does all of that, and it’s yours.

Where new customers look first

This matters more in Grayson County right now than it did a few years ago. Texas Instruments started production at its first new chip fab in Sherman in December 2025, and people keep moving here for those jobs and the ones around them. New residents don’t have a neighbor to ask yet. They don’t follow any local businesses on Facebook.

So they search. They look at the map results, check the star ratings, and tap through to the website of whoever looks legit. If there’s no website at the end of that chain, a lot of them just pick the next listing.

More of them are also asking ChatGPT, Gemini or Google’s AI Overviews. BrightLocal’s 2026 Local Consumer Review Survey found 45% of consumers had used AI tools for local recommendations, up from 6% a year earlier. Those tools build their answers from websites, business listings and reviews. Much of Facebook sits behind a login, which makes a page a thin thing to be recommended from. If you want to show up in those answers, a site with clear service pages is the starting point for AI search optimization.

What a service business website actually needs

Not much, honestly. You don’t need animations or thirty pages. A clean site with a handful of the right pages will beat most of the competition in a town this size.

Your services, spelled out

“Plumbing services” tells nobody anything. “Water heater replacement, drain cleaning, slab leak repair and repiping for homes in Sherman, Denison and Pottsboro” tells the customer and Google exactly what you do and where. If a service makes you real money, give it its own page.

Where you work

Name the towns and counties you cover, and not only in the footer. The first question every caller has is “Do you come out to me?” Answer it before they have to ask.

A phone number on every screen

Put the number at the top of every page, make it tappable on a phone, and add a short form for people who won’t call. Don’t make anyone hunt.

Proof

• Recent reviews, quoted with the customer’s first name and town
• Photos of your actual jobs and your actual trucks, not stock photos
• License numbers, insurance, years in business
• Who shows up at the door, with a photo if you’re comfortable with it

It has to work on a phone

Google now looks at the mobile version of your site when it decides where you rank; it finished that switch, called mobile-first indexing, in 2023. Most of your customers are on a phone too, standing in a flooded laundry room or looking at a dead AC unit. If the site is slow or you have to pinch and zoom, they’re gone.

That’s the whole list. It’s where we start on every service business website we build, and most of what comes later is just adding a page when a new service or town earns one.

“But I can’t afford a website”

Fair. Cash is tight for a lot of small outfits, especially in the first few years. It’s the reason we offer a Website Lease: $500 a month with nothing upfront, so you aren’t writing a big check to get started. For a lot of trades, one or two extra jobs a month covers it.

Whatever route you take, don’t let price be the reason you have nothing. If you want the full picture of what sites cost around here, we broke it down in how much a small business website costs in Texas.

Keep the Facebook page

None of this means you should delete it. Keep posting job photos and seasonal reminders there, and link those posts back to the matching page on your site. Put the website address in the page’s About section. Let Facebook do the job it’s good at, keeping people who know you from forgetting you, and let the website catch the people who don’t know you yet.

One more thing: websites get stronger with age. Google trusts a site more once it has been around a while, collected some links and been kept up to date. The contractor down the road who launched two years ago has a head start that you can close, but only once you start.

Ask a service business owner around Texoma how they got their first customers and you’ll almost always hear the same thing: word of mouth. A neighbor tells a friend, the friend tells a coworker, and the schedule fills up. That still happens. But these days the neighbor usually ends with “just look them up,” and the looking up happens on Google. For a service business, online reviews are word of mouth now, written down where strangers can read it.

Picture a July night in Sherman. The AC quits at 9 p.m. The homeowner isn’t calling around to neighbors. They open Google Maps, look at the star ratings, see who has plenty of reviews and a few from the last couple of weeks, read three of them, and call. Whoever gets that call probably didn’t earn it that night. They earned it over the previous year, one review at a time.

Why online reviews are word of mouth for a service business now

The best current numbers come from BrightLocal’s 2026 Local Consumer Review Survey. It found 97% of consumers read reviews for local businesses, and nearly half trust reviews from strangers as much as recommendations from people they know. The thresholds are stricter than most owners assume: 68% will only use a business with four stars or better, and 47% won’t use one with fewer than 20 reviews.

The number we’d pay the most attention to is recency. 74% of consumers look for reviews written in the last three months. That’s what catches established businesses off guard. You can have 150 reviews and a 4.8, and still look half-closed if the newest one is from 2024.

AI is in the mix now too. The same survey found 82% of consumers read AI-generated review summaries, and use of ChatGPT and similar tools for local recommendations jumped from 6% to 45% in a year. Those summaries are built from your reviews. Fewer and older reviews give the AI less to say about you, and it tends to recommend the businesses it can describe. That’s a big part of the AI search optimization work we do.

And in a place like Grayson County, where new people keep moving in for jobs, reviews carry more weight still. A family that arrived last month doesn’t have a neighbor to ask.

Where most service businesses go wrong

The most common approach to reviews is no approach at all. The owner hopes happy customers will leave one on their own. A few do. Most never think about it again once the job is done. Meanwhile the one customer who had a bad day is plenty motivated, so the profile ends up shaped by the exception.

The second mistake is silence: never thanking anyone for a good review, never answering a bad one. Customers notice. BrightLocal found 80% of consumers are likely to use a business that responds to all of its reviews.

A review routine that fits a working week

None of this takes much time once it’s set up. It just has to happen every week, which is where most owners stall.

Ask every customer, every time

Not the ones you think loved you. Everyone. The easiest way is a text within a few hours of finishing the job, with a direct link to your review form. You can get that link from your Google Business Profile under the option to ask for reviews. Something like this works fine:

Thanks for having us out today. If you have a minute, a Google review helps a small business like ours more than you’d think: [link]

Asking everyone matters for another reason. Google’s review policy doesn’t allow businesses to selectively ask only happy customers, a practice called review gating, or to pay for reviews with discounts or gifts.

Answer every review

For a good one, thank them by name and mention the job. “Thanks, Sarah. Glad we got the AC back on before the weekend heat” takes ten seconds and shows the next reader that a real person is paying attention.

For a bad one, slow down. Reply once, briefly and calmly. Say what you’re doing about it and offer to take it offline with a phone number. Don’t argue the details in public, even if you’re right. People reading it are judging how you handle a problem more than the problem itself, and a level-headed reply to a one-star review can do more for you than another five-star one.

Keep an eye on the other sites

Google matters most for most local service businesses, but customers also review you on Facebook, Yelp, the BBB, Nextdoor and trade directories. Check them once a month and reply there too.

Put your best reviews to work

Quote them on your website, next to the service they’re about. Share them on social. Use them in Google Business Profile posts. A line from a real customer in Denison sells better than anything we could write for you.

What steady asking looks like

Cole’s Pest Control, a client of ours in Bossier City, Louisiana, had 32 Google reviews in late May 2026. By July they had 45, every one of them five stars. Thirteen reviews in about two months won’t make the news. It is enough to move a profile from “seems fine” to “these people are busy,” and it’s exactly the kind of recent activity that survey keeps pointing to.

Your busy season is the best time to build this habit, whatever season that is for your trade. More jobs means more chances to ask.

Don’t buy reviews

This comes up more than you’d think, so plainly: don’t buy reviews, don’t have friends who never hired you leave them, and don’t pay a service that posts them from fake accounts. Google removes fake reviews and can restrict or suspend profiles caught doing it. The FTC also finalized a rule in 2024 banning fake reviews and the buying or selling of them, and it allows civil penalties against businesses that knowingly break it. The honest way is slower. It’s also the only one that doesn’t blow up on you.

On December 17, 2025, Texas Instruments started production at SM1, the first of the new chip fabs on its Sherman site, three and a half years after breaking ground in May 2022. TI plans up to four connected fabs there and expects as many as 3,000 direct jobs, plus thousands more at the companies around it. If you fix, clean, cool, mow or spray things for a living, that’s the Texas Instruments Texoma service business opportunity in one sentence: more people, more houses, more calls.

We’re a little tired of the word “boom,” and a lot of what gets written about it is hype. But the arithmetic here is real, and it’s local. People who take those jobs need somewhere to live, and every one of those houses needs an AC tech, a plumber, a pest guy and somebody to mow the yard.

Where the Texas Instruments opportunity reaches your service business

Start with the people who just moved here. They don’t know anybody. They have no plumber, no electrician, no neighbor to ask. They find you the same way everyone new to a town does: a phone, a search box, and whatever shows up first.

Then there’s the building itself. New subdivisions need everything installed and then maintained. Construction crews on long jobs need services too, and they stay for months. Existing homeowners tend to fix up and upgrade when the area around them is getting busier.

And it isn’t a single wave. A site with room for four fabs gets built out over years, so demand keeps coming in pieces instead of all at once. That’s good news for a small business that can’t hire ten people in a quarter.

The competition is coming too

You aren’t the only one who has noticed. Expect companies based down US-75 in Collin County and Dallas to keep stretching their service areas north. Franchises look at the same growth numbers you do. And some of the local outfits that coasted on word of mouth for twenty years are finally putting money into their marketing.

Our opinion: the businesses that come out ahead over the next few years won’t necessarily be the biggest or the cheapest. They’ll be the ones a new resident finds first and trusts fastest. A company from McKinney with a sharp Google profile will beat a better local company that’s invisible online, at least until the local one fixes it.

Four things to get right this year

1. Your Google Business Profile

For most service searches, the map results show up before any website does, and they come from Google Business Profiles. Fill in every field, pick the most specific categories, set your service area to the towns you actually drive to, add real photos, and post something at least every couple of weeks. If you’d rather hand it off, that’s what our Google Business Profile management covers.

2. A website that shows up in more than one town

Newcomers are landing all over the region, from Sherman and Denison to Van Alstyne, Howe and Pottsboro. A lot of businesses rank fine in their home town and disappear two exits down the highway. Usually the fix is a real page for each town you serve, with your actual work there, and a site that loads fast on a phone. We walked through it in why you rank in Sherman but not Denison.

3. Reviews, on purpose

A new resident has nothing to go on but your star rating and what strangers wrote about you. Ask every customer for a Google review with a direct link, and answer every review you get. It’s the cheapest marketing on this list and the one owners skip most.

4. Answer the phone, and know where calls come from

More visibility means more inquiries, and it means nothing if half of them go to voicemail and never get a call back. People with a broken water heater call the next name on the list. Our post on why whoever answers first wins the job goes deeper on that.

Keep a simple lead log while you’re at it, even a spreadsheet: date, name, what they needed, how they found you, whether you booked it. After three months you’ll know which of the other three things is paying off.

What we’d do if we owned a service company here

We’d do the free stuff first. The Google Business Profile and a review routine cost nothing but time, and they’re where a new resident’s search starts. Then we’d fix the website, especially the service-area pages. Ads come last, once the profile and site are good enough that the clicks we pay for actually turn into calls.

SM1 is already running, and TI’s own plans leave room for three more fabs on the same site. Whatever the pace of the rest of it, the people are already arriving, and they’re searching for someone to call.

Sunset View RV Resort is a few minutes from Lake Texoma in Kingston, Oklahoma. It has a pool, a pickleball court, a stocked fishing pond, a dog park and monthly sites, and it’s a short drive from several casinos. In other words, a good park that deserved more guests than it was getting from search. The owners handed us their website and search in October 2025. This RV resort digital marketing case study covers what we changed and what happened through the first half of 2026.

The short version: booking revenue for January through June 2026 doubled compared with the same months of 2025.

Where the resort started

Plenty of guests found Sunset View the old-fashioned way. They drove past it, or somebody at the lake mentioned it. That works fine in July.

It works a lot less in January. The weekend crowd thins out and a lake park lives on people who plan ahead: snowbirds, monthly guests, work crews on long jobs, couples booking a casino weekend. Those guests search before they drive. When they searched, the resort didn’t show up the way a park with its amenities should have, and the old website didn’t make a strong case once they got there. It didn’t clearly say what the park offered, who it was built for, or how to book from a phone.

What we did

Nothing exotic. Most of this is the same work any local business needs. It just had to fit the way RV travelers shop, which is on a phone, comparing three or four parks, often from the cab of a truck.

A new website built around how guests book

We rebuilt the site from the ground up. Different guests get pages that answer their own questions: weekend visitors, long-term and monthly stays, and crews who need a place to park near a job site. Amenities, rules, directions and things to do nearby sit where people expect them, and booking is one tap away on any page. That’s the approach behind every website we design: figure out who is actually searching, then give each of them a page.

Local search

We rewrote titles and page copy around the searches travelers really run, like RV parks near the lake, near the casinos, and monthly RV sites in the area, and built the new site so Google could read it cleanly: fast pages, clear headings, one topic per page. This is the slow, unglamorous part of local SEO. It’s also the part that compounds.

Google Business Profile and reviews

For a campground, the map listing does a lot of the selling before anyone reaches the website. People see the photos, the star rating and the most recent reviews, and a lot of them decide right there. We cleaned up the resort’s Google Business Profile: categories, amenities, hours, current photos and regular posts. We also set up a routine for asking guests for reviews and answering the ones that come in, good or bad.

If you want to do the profile work yourself, our guide to optimizing a Google Business Profile in 2026 walks through it field by field.

The results

Search moved first. Clicks from Google search grew 2.6x over January through June 2026, and the resort now shows up in Google more than 40,000 times a month. Those are people looking for a place to stay around Lake Texoma and seeing Sunset View in the results.

Revenue is the number the owners care about, and it followed. Booking revenue for January through June 2026 was double what the same six months brought in during 2025. Those months include the slowest stretch of the year for a lake park, the same stretch where drive-by traffic used to dry up.

What an RV resort digital marketing case study can and can’t tell you

We’d be suspicious of any agency that took credit for every dollar of a doubling. Rates change. Weather changes. One rainy spring can wreck a season for everybody on the lake. What we can say is that far more people found the resort on Google, they landed on a site that made booking easy, and revenue rose over the same months.

When you read any agency’s case study, ours included, check when the work started, what the comparison period is, and whether the results are the ones the owner would actually put on a bank deposit slip. Rankings for a handful of hand-picked keywords are nice. Revenue against the same months last year is better.

What carries over to other seasonal businesses

If you run anything seasonal around Lake Texoma, like a marina, a boat rental, cabins, an event venue or a guide service, the slow months are where marketing earns its keep. Summer customers find you anyway. Off-season customers plan, and planners search.

• Give each type of off-season customer its own page. A monthly guest and a weekend guest ask completely different questions.
• Keep your Google Business Profile current all year, with hours and photos that match the season.
• Ask for reviews during your busy months, so the profile still looks active when things are quiet.
• Watch search clicks and calls month over month. You’ll see which months need a push before the bank balance tells you.

None of that requires a big budget. It does require somebody to keep doing it after the first month, which is usually where seasonal businesses fall off.

This is one of our earliest web design and SEO projects, for a local service company in the Sherman area that we’re keeping unnamed. We rebuilt their website around what their customers actually search for, and in less than a year they went from buried to Google’s local top three across the city. Their 2021 revenue more than doubled what it had been before they started working with us.

Where they started

Their problem is still the most common one we see. Before we worked together, you couldn’t find this company by searching for what they did. You could find them by searching their name, and that was about it.

A search that includes your business name is a branded search. Those look great in a report because they convert well, but the people doing them already know you from a neighbor or from seeing your truck around town. Branded searches don’t bring in anyone new. The customers a growing business needs are the ones typing the service and the town into Google, who have never heard of you and are about to call whoever shows up first.

Their site wasn’t built for those searches. It didn’t use the words customers used, and it didn’t give Google much reason to show it to anyone who wasn’t already looking for it by name.

The screenshot below is a rank grid. Each circle is a spot on the map around Sherman, and the number is where the company showed up in the local pack (the three businesses listed with the map) for a target search made from that spot. Green is top three. Orange is fourth through ninth. Red is tenth or worse. In April 2021 they were top three close to their own location and to the west. Across most of Sherman they were somewhere between ninth and past 21st, which for a local search means invisible.

Web design and SEO done as one job

We started with keyword research: what people in their service area typed when they needed this kind of work, and which of those searches had real volume. Then the site and its pages were built around those searches, so each one had a page that answered it.

The target was the local pack. For a service business that’s the most valuable spot on the results page, because it’s where people tap to call. If the local pack is new to you, our SEO primer for small businesses explains how it works.

We get asked a lot whether a business needs web design or SEO. In our experience the split is the problem. A good-looking site that doesn’t target any searches is a brochure nobody picks up. A keyword-stuffed site that’s confusing on a phone gets the click and loses the call. You need the design and the search work planned together, from the first page.

The results

By January 2022, less than a year after the April 2021 screenshot, the same grid looked like this:

First, second or third at every point on the map. That covers the neighborhoods where they’d been ranking 13th and 21st the spring before.

Rankings only matter if the phone rings, and it did. The company’s 2021 revenue more than doubled what it had been before they started with us. Marketing wasn’t the only reason. They did good work and answered the phone. But being findable by strangers was the missing piece, and it’s the piece we built.

What we’d add if we started this project today

The core of this project still holds up: rank for what customers search, in the places they search from. But local search in 2026 isn’t the same as it was in 2021, and a few things would be on the list from day one.

The Google Business Profile gets as much attention as the site

Back then, the website did most of the lifting. Now the Business Profile is often the first thing a customer sees, and sometimes the only thing. They see you in the map results, read a few reviews, and tap call without ever opening your site. Categories, services, photos and hours all feed that listing, so we’d set it up carefully and keep it current. Our Google Business Profile work is its own service for that reason.

Reviews are part of the plan from month one

Your review count, your rating and how recently people left reviews all show up right next to your name in the map results. Customers compare them before they call. We’d set up a simple, consistent way to ask every happy customer, starting in the first month instead of waiting until rankings improve. A text with a direct review link, sent the same day the job wraps, works better than any card left on the counter.

AI answers sit on top of the results

ChatGPT, Gemini and Google’s AI Overviews now answer a lot of “who should I call” questions directly. Those tools lean on sites and listings that say plainly what a business does and where it works. A site organized around specific services and towns, which is what this one was, has a head start. We’d also make sure the business name, address and phone number match everywhere those tools look.

It’s all on a phone

Most people searching for a local service are on a phone, often in a hurry, sometimes standing in a wet kitchen. A tap-to-call button, a page that loads fast on cell data and a contact form you can fill out with one thumb matter more than how the homepage looks on a desktop monitor. We’d design for the phone first and check the desktop second.

Knowing which searches pay

We’d track the source of every call and form fill from the start, even if that just means asking each new customer how they found you and writing it in a notebook. Once you know which searches and pages bring in paying work, you know where the next dollar goes. You also find out which pages aren’t pulling their weight, which is just as useful when it’s time to add to the site.

Try the test we’d run first

Pick up your phone, open a private browser window, and search for your main service and your town without your business name. Then drive to the other side of town and search again.

If you’re not in the map results either time, you’re about where this company was in April 2021.